Welcome to HOED
Superior customer service, when fully embraced as a philosophy, can have a marked impact on your business. It permeates through an organization and enhances efficiency, productivity, service to customers, individual pride and morale amongst staff.
- HOED are a large Customer Experience measurement company, with a well trained field force conducting many thousands of surveys annually.
- Our services include Employee Satisfaction surveys / Performance management (Mystery Shopping) / Overt or Covert surveys / Intercept surveys / Brand health check / Competitor analysis / Price checks / Trade advocacy / OH&S standards / Out-of-stock / Franchise compliance / Parallel importing / Liquor & Tobacco compliance / Food safety / Best shop.
- We are able to drive change in businesses across a retail network for many recognizable brands.
- Tailor a solution to meet your needs, from the complex to the simple, small or large.
- We are a member of the International Mystery Shopping Association (IMSA).
- Access to a diverse range of complimentary services including Retail Sales Training, Employee Communication, Retail Consultancy and Field Marketing Services.